Terms of Service

Last Updated: 19 October 2026

Welcome to mae.hk (the "Website"). This Website is owned and operated by Polarchain Biotechnology Ltd ("we", "us", or "our"). By accessing or using our Website, purchasing our products, or using any services provided by us, you agree to be bound by the following terms and conditions (the "Terms of Service" or "Terms").
Please read these Terms carefully before using our Website. If you do not agree to all of these Terms, you must not access the Website or use our services.

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1. General Conditions & Eligibility
   Acceptance: By agreeing to these Terms, you represent that you are at least the age of majority in your country or residency, or that you have given us your consent to allow any of your minor dependents to use this site.
   Service Refusal: We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion at any time.

2. Products and Pricing
   Product Description: We make every effort to display the colors, images, and descriptions of our products as accurately as possible. However, we cannot guarantee that your computer monitor's display of any color will be completely accurate.
   Pricing: All prices displayed on our Website are in [HKD / Hong Kong Dollars - Please adjust currency if needed] unless stated otherwise. Prices for our products are subject to change without notice.
   Errors: In the event that a product is listed at an incorrect price due to a typographical error, we reserve the right to refuse or cancel any orders placed for the product listed at the incorrect price.

3. Orders and Account Accuracy
   Order Acceptance: Your receipt of an electronic order confirmation does not signify our acceptance of your order. We reserve the right to accept, decline, or limit your order for any reason after receipt of your order.
   Information Accuracy: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and delivery details, so that we can complete your transactions.

4. Payment and Security
   PayPal Processing: Payment collection on our Website is processed securely via our third-party gateway provider, PayPal.
   Authorization: By submitting an order, you represent and warrant that you are authorized to use the designated PayPal account or linked credit/debit card, and authorize us to charge your order total to that account.
   Payment Failure: We are not responsible for delays or non-delivery of products resulting from payment authorization failures or security checks conducted by PayPal.

5. Shipping and Delivery
   Shipping Terms: We will arrange for the delivery of the products to the delivery address you provide during the checkout process. Shipping fees and estimated delivery timeframes will be specified at checkout.
   Risk of Loss: The risk of loss and title for products purchased pass to you upon our delivery of the items to the logistics carrier.
   Delays: Delivery dates are estimates only. We are not liable for any delays in delivery caused by courier companies, customs clearance, or events beyond our reasonable control.

6. Return, Refund, and Exchange Policy
   Policy: All sales are final unless otherwise specified by us.
   Free Returns for Damaged or Defective Items: If your order arrives damaged, leaking, incomplete, or with quality issues, please take photos within 48 hours of receipt and contact our customer service team. Upon verification, we will provide a free replacement or full refund and cover all associated shipping costs.

Refund Process: Once we receive the returned product and confirm it meets the return criteria, your refund will be processed within 3-5 business days back to your original payment method. (Actual credit times may vary depending on your bank or payment platform's processing speed.)

7. Intellectual Property
   All content included on this Website, including but not limited to text, graphics, logos, brand names (mae), images, product formulations, and software, is the property of Polarchain Biotechnology Ltd or its content suppliers and is protected by Hong Kong and international copyright, trademark, and intellectual property laws. You may not reproduce, copy, or exploit any portion of the Website without our express written permission.

8. Limitation of Liability
   To the maximum extent permitted by applicable law in Hong Kong, Polarchain Biotechnology Ltd shall not be liable for any direct, indirect, incidental, punitive, or consequential damages resulting from your use of, or inability to use, our Website or products. Our total liability to you for any claim arising from these Terms or the products purchased shall not exceed the amount paid by you for the specific product in question.

9. Governing Law and Jurisdiction
   These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (HKSAR). Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

10. Changes to Terms of Service
    We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our Website. It is your responsibility to check our Website periodically for changes. Your continued use of or access to our Website following the posting of any changes constitutes acceptance of those changes.

11. Contact Information
    Questions about the Terms of Service should be sent to us at:
    Company Name: Polarchain Biotechnology Ltd
    Brand: mae
    Email: enquiry@polarchain.com.hk
    Mailing Address: Rm.B, 16/F, Kingsway Ind. Bldg. (Phase 1), No.167-175 Wo Yi Hop Road, Kwai Chung, N.T. Hong Kong